Inside Sales – Somerset, NJ

Responsibilities:

• Handles incoming customer calls, greets customers, determines their needs, writes orders, arranges for the loading of the customer’s vehicle, and overall, ensures that the customer has a positive experience that exceeds their expectations.
• Solicit quoting opportunities from the accounts that were assigned , as well as responding in a timely manner to all customer requests for a quote. Works with the Site Manager, General Manager, and purchasing department to maximize sales and profit margin opportunities.
• Works within the margin guidelines established by the Site Manager and General Manager.
• On occasion you will be directed to work with the customer service personnel at the Robert Baker Company and/or Medford Nurseries should it be deemed necessary to secure the order for the Robert Baker Companies as a whole, of which Northern Nurseries is a part.
• Locates product by interacting with the purchasing department to fulfill the requests of the customers.
• In addition to answering customer inquiries, initiates customer contact by telephone selling, recommends substitutions, and solicit add-on sales.
• Schedules deliveries and direct shipments. Also tags/secures material so it is available for delivery or pick up per the customer’s request.
• Provides technical support to the customers when necessary, or per their request, which on occasion will require going to their job-sites or place of business.
• Actively participates in local industry trade association meetings and trade shows.
• Provides support and back up to the outside sales team including assisting them with quoting, sourcing, technical support, communicating availability and quality, customer complaints, and scheduling and tracking shipments.
• Assists in monitoring site standards by communicating any deficiencies to the site (irrigation, spacing, disease or insect problems, debris, plant quality, signage, etc.)
• Assists the Site Manager with markdowns by determining perceived value and recommending items that should be considered for markdowns, site specials, and promotions.
• Assists with merchandising and impulse displays in high traffic areas including the showroom – ensures that signage is current and accurate and that we are changing displays on a regular basis to promote specials, seasonal items, color, etc.
• Participates in training activities to become thoroughly educated product lines available through Northern Nurseries.
• Other duties that are assigned by the Site Manager.